Frequently Asked Questions

Add a gift to your cart, continue to checkout, and enter the requested details. The Trinity team will review the order and confirm the next steps.

Tracking availability depends on the order and delivery arrangement. Contact Trinity with your order details for the latest available update.

Delivery timing can vary based on the destination, availability, and order details. The expected timing will be discussed when your order is confirmed.

Shipping availability can vary by destination. Please contact Trinity before ordering if you need help confirming whether delivery is available to your location.

Contact Trinity with your order details and we will review the return or exchange request. Please keep the item in its original condition while the request is being reviewed.

Contact Trinity as soon as possible with your order details and useful photos or information about the damage so the team can guide you.

Yes. Use the Gift List or contact form to tell us about the occasion and the kind of gift you are looking for. The Trinity team will contact you to confirm the details.

Gift wrapping availability may vary by item and request. Mention it when contacting Trinity so the team can confirm what is possible.

Customization depends on the item and the request. Contact Trinity with the product and details you have in mind so the team can advise you.

Use the Contact page to send your name, contact details, and message. The Trinity team will review your request and get in touch.